General Terms and Conditions of Sale (GTC)

Preamble/ Seller's identity/ Access to professional and commercial rules (if applicable)

The preamble outlines the purpose of the general terms and conditions of sale. It also serves to remind customers, where applicable, that certain products sold on the website are subject to specific terms and conditions. The preamble also outlines any professional and commercial rules to which the seller intends to adhere.

These terms and conditions include the following information:

  • The means of reproducing and archiving these conditions

  • The legal notices for the Stepperscare website

  • The general terms and conditions of use of the Stepperscare website

  • The essential characteristics of the properties offered

  • The different steps to follow to conclude the contract online

  • Technical means of identifying and correcting errors made during data entry

  • Languages ​​offered

  • The terms and conditions for archiving and accessing the contract

  • The means of consulting the professional and commercial rules to which the seller intends to adhere

  • Legal and contractual guarantees

  • Delivery times, costs and methods

  • Delivery tracking and the costs of remote communication technologies

  • The price

  • Payment methods and security measures

  • Details on how to exercise the right of withdrawal,

  • The duration of the contract and the validity of the price.

 

Last updated on 08/11/2025

 

Stepperscare is a service offered by BENEFSHOP LTD

Email: contact@stepperscare.com

 

It is hereby specified that these terms and conditions govern exclusively sales made through the website.

These terms and conditions apply to consumers who have full legal capacity. These terms and conditions apply to all orders you place on this website.

is not the manufacturer of the goods for sale. The features presented (photos, descriptions, etc.) are based on information provided by the supplier. However, is compliant with current quality and manufacturing standards.

If the product and/or its features do not match the product received by the customer, please refer to our website's refund policy.

These general terms and conditions are presented in French.

When you click on "Payment", a confirmation message appears. It summarizes all the selected products and options. On this page, you can either update your cart by modifying quantities and/or removing item(s), or continue by checking the box: "I accept the Terms and Conditions" and "Secure Payment".

You must verify all the information provided in this order form, and in particular all the details necessary for delivery (delivery address, access code, phone numbers, etc.). Collecting the user's identification information beforehand (first name, last name, email address, bank details, etc.) facilitates the contract completion process. The customer can therefore save their details by checking the box "Save my details for next time".

Section 1 - The different steps to follow for concluding the online contract

  • Order

Online: https://www.stepperscare.com

You make your selection by browsing the Stepperscare pages. Your selections are added to your cart when you click "Add to cart". At any time while browsing Stepperscare, you can complete your order by clicking "Checkout".

  • Contract validation


If you do not need to modify the form and wish to continue with your order, you must click on "Continue to the shipping method".

To proceed with your order, you must finally click on "Continue to payment method" and then "Place my order".

After payment on our secure server (see "Payment"), an acknowledgement of receipt will appear. This confirms the registration of your order and informs you that a confirmation email will be sent to you as soon as possible.

In case of risk related to product availability, we reserve the right to refuse an order for the same product above a certain quantity (greater than 100).

  • Technical means of identifying and correcting errors

You have the right to identify and correct any errors you make when entering your data at any time. If you notice an error after the contract has been concluded, you must contact us.

 

Section 2 - Archiving and access procedures for the contract

We will archive contracts, purchase orders and invoices on a reliable and durable medium.

You have the right to access these documents for orders of an amount greater than or equal to €120.

 

Section 3 - Legal and contractual guarantees

  • Legal guarantees

In accordance with the applicable legal provisions relating to the conformity of goods to the contract, in matters of hidden defects (available in appendix 1 of these conditions), we will refund, repair or exchange any product that is apparently defective, damaged or broken or does not correspond to your order.

We will also reimburse you for all return shipping costs upon presentation of proof of purchase (photo, video, etc.).

If applicable, we invite you to read our Refund Policy.

  • Responsibility

We do everything we can to ensure your satisfaction. We are responsible for the proper execution of these terms and conditions. However, we cannot be held liable for any unforeseen event, force majeure, unforeseeable and insurmountable act of a third party to the contract, or for the non-conformity of the product with foreign legislation in the event of delivery to a country other than France.

 

Section 4 - Delivery times, costs and methods

  • Delivery methods

We will deliver the products to the address indicated in the order form.

  • delivery time

We will deliver your order no later than the date indicated in your order confirmation message. (17 to 21 business days)

In the event of a delay in delivery, we will inform you by email as soon as possible and offer you a new date.

If the product you ordered is unavailable, we will inform you as soon as possible. We will offer you a product of equivalent quality or price.

  • Delivery costs

Delivery costs vary depending on the products.

  • Delivery tracking

You can contact us by email with any questions regarding your delivery.


However, we would like to remind you that we offer the "Order Notification" service, which provides you with real-time notifications regarding the status and progress of your order (on average, 1 notification every 2 days).

 

Section 5 - The price

The prices of our products are indicated in euros including VAT.

You must also check the possibilities of importing or using the products you order from us in the destination country.

 

Section 6 - Payment methods and security measures

We only process your payment when your order is shipped. Therefore, you can freely cancel your order as long as it hasn't been handed over to our carrier for shipment. Once your order is ready for shipment, you will receive an email informing you that we will process your payment.

However, it can sometimes happen that payment is collected upon conclusion of the contract.

  • Payment methods

You have several payment options to pay for your purchases on

- Either by bank cards: Visa, MasterCard, American Express, other debit/credit cards:

Payment is made through the secure banking servers of our partner, Stripe. This means that none of your banking information passes through Stepperscare.

Payment by credit card is therefore perfectly secure; your order will be registered and validated as soon as the payment is accepted by the bank you have chosen.

 

  • Security

Payments made through Stepperscare are secured. We use the SSL (Secure Socket Layer) protocol to encrypt credit card details. To protect you against potential fraud, we do not store credit card numbers on our servers.

 

Section 7 - Satisfaction guaranteed or your money back: terms and conditions for exercising the right of withdrawal

In accordance with legal provisions, you have 14 days from the date of receipt of your product to exercise your right of withdrawal. You do not need to provide a reason or pay any penalty. With the exception of return shipping costs, which remain your responsibility, we will refund all payments received within 30 days of your withdrawal. At our discretion, we may also offer you an alternative refund method.

In accordance with legal provisions, the right of withdrawal cannot be exercised for products made to order, according to the consumer's specific requirements, or for audio, video or computer software recordings unsealed by the customer.

 

Section 6 - Contract duration and price validity.

The products remain the sole property of Stepperscare until full payment of the price is received via PayPal or Stripe.

Our price offers are valid only within the dual limits of the validity period of the offer in question and available stock.

Our offers of goods and prices are valid if they are displayed online on the website on the day of the order.

 

Section 7 - Applicable Law/Competent Jurisdiction

These terms and conditions are governed by French law.

In the event of a dispute regarding substance or form, the French courts shall have sole jurisdiction.

 

Section 8 - Contact Us/After-Sales Service

If you wish to contact us, our customer service is available at the following address: contact@stepperscare.com

 

Section 9 - Personal Information

We collect your personal information for the management of your orders and the monitoring of our business relationship.

In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, delete, rectify, and object to the processing of your personal data. Simply contact us online via Customer Service, providing your surname, first name, email address, postal address, and, if possible, your customer reference number. (See "Privacy Policy")

  

Section 10 - Supplier & Owner Agreement

a. The supplier and the owner of the online store are each referred to as "party" or both as "parties";

b. The supplier manufactures and supplies various products;

c. The online store owner operates one or more websites that facilitate the search, purchase, and payment of various products from various suppliers;

d. The parties wish to establish a dropshipping cooperation, which is a retail delivery method in which the online shop owner does not keep the goods in stock but directly transfers the end customer's orders and shipping details to the supplier, who then ships the goods directly to the end customer;

The online store owner will act, within the scope of the aforementioned business, as an intermediary, facilitating the purchase and payment of the supplier's products by end customers. The supplier will ship these products directly to the buyer. The online store owner will therefore not receive or import the products; the online store owner will only inform the supplier of the purchase orders that have been placed.

f. In addition, the online store owner acts as a representative of the end customers and will therefore be their main point of contact: The online store owner will make the payment on behalf of the end customer and will handle the returns of products purchased on behalf of the end customers.




Appendix 1: Provisions of the Consumer Code concerning the legal guarantee of conformity

Article L211-4

The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.

He is also liable for defects in conformity resulting from packaging, assembly instructions or installation when the latter was his responsibility under the contract or was carried out under his supervision.

Article L211-5

To comply with the contract, the goods must:

1° Be fit for the purpose for which similar goods are normally used and, where applicable:

- correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;

- to present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer or their representative, particularly in advertising or labelling;

2° Or present the characteristics defined by mutual agreement between the parties or be suitable for any special purpose sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L211-6

The seller is not bound by the public statements of the producer or his representative if it is established that he did not know them and was not legitimately in a position to know them.

Article L211-7

Any lack of conformity which appears within six months of delivery of the goods is presumed to have existed at the time of delivery, unless proven otherwise.

The seller can contest this presumption if it is not compatible with the nature of the goods or the alleged lack of conformity.

Article L211-8

The buyer has the right to demand that the goods conform to the contract. However, they cannot contest conformity by invoking a defect that they knew of or could not have been unaware of when they entered into the contract. The same applies when the defect originates from materials that they themselves supplied.

Article L211-9

In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods.

However, the seller may refuse to proceed according to the buyer's choice if that choice entails a cost that is clearly disproportionate to the other option, taking into account the value of the goods or the significance of the defect. In that case, the seller is obligated to proceed, unless impossible, according to the option not chosen by the buyer.

Article L211-10

If repair and replacement of the goods are impossible, the buyer may return the goods and receive a full refund or keep the goods and receive a partial refund.

The same option is available to him:

1° If the solution requested, proposed or agreed upon pursuant to Article L. 211-9 cannot be implemented within one month of the buyer's claim;

2° Or if this solution cannot be implemented without major inconvenience to the latter, taking into account the nature of the property and the use he seeks.

However, the sale cannot be rescinded if the non-conformity is minor.

Article L211-11

The application of the provisions of articles L. 211-9 and L. 211-10 takes place at no cost to the buyer.

These same provisions do not preclude the awarding of damages.

Article L211-12

The action resulting from the lack of conformity is time-barred after two years from the delivery of the goods.

Article L211-13

The provisions of this section do not deprive the buyer of the right to exercise the action resulting from latent defects as provided for in Articles 1641 to 1649 of the Civil Code or any other action of a contractual or extra-contractual nature which is recognized by law.

Article L211-14

The right of recourse may be exercised by the final seller against successive sellers or intermediaries and the producer of the tangible movable property, according to the principles of the civil code.

 

Appendix 2: Provisions of the Civil Code concerning the warranty against hidden defects

Article 1641

The seller is bound by the warranty against hidden defects in the thing sold which render it unfit for the use for which it is intended, or which diminish this use to such an extent that the buyer would not have acquired it, or would have given only a lower price, if he had known of them.

Article 1642

The seller is not liable for apparent defects which the buyer could have discovered for himself.

Article 1642-1

The seller of a building under construction cannot be released from liability for construction defects or non-conformities that are apparent at the time, either before the acceptance of the works or before the expiry of a period of one month after the purchaser takes possession.

There will be no grounds for termination of the contract or reduction of the price if the seller undertakes to repair.

Article 1643

He is liable for hidden defects, even if he did not know about them, unless, in that case, he stipulated that he would not be bound by any guarantee.

Article 1644

In the case of articles 1641 and 1643, the buyer has the choice of returning the item and receiving a refund of the price, or keeping the item and receiving a partial refund of the price, as determined by experts.

Article 1645

If the seller knew of the defects in the item, he is liable, in addition to refunding the price he received, for all damages and interest owed to the buyer.

Article 1646

If the seller was unaware of the defects in the item, he will only be required to refund the price and reimburse the buyer for the costs incurred by the sale.

Article 1646-1

The seller of a building to be constructed is bound, from the date of acceptance of the works, by the obligations which architects, contractors and other persons bound to the owner by a contract for services are themselves bound by under Articles 1792, 1792-1, 1792-2 and 1792-3 of this Code.

These guarantees benefit successive owners of the building.

There will be no grounds for rescinding the sale or reducing the price if the seller undertakes to repair the damages defined in articles 1792, 1792-1 and 1792-2 of this code and to assume the guarantee provided for in article 1792-3.

Article 1647

If the defective item perished due to its poor quality, the loss is borne by the seller, who will be liable to the buyer for the refund of the price and other compensation.

But any loss occurring due to unforeseen circumstances will be borne by the buyer.

Article 1648

The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect.

In the case provided for in Article 1642-1, the action must be brought, under penalty of forfeiture, within one year of the date on which the seller can be discharged from the apparent defects or non-conformities.

Article 1649
 It does not take place in sales made by judicial authority.